Privacy Policy

Effective Date: 26/07/2025
PrepQuest Test Series Pvt Ltd (“PrepQuest,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to safeguard it.

By accessing or using our website, mobile applications, or services (“Platform”), you consent to the practices described in this Privacy Policy.

---

1. Information We Collect

We may collect the following categories of information:

1.1 Information You Provide

Account Information – Name, email address, phone number, password, profile photograph, and other account details.

Payment Information – Billing address and transaction details (note: we do not store credit/debit card numbers; these are processed securely by our payment partners).

Communications – Any information you send to us via email, support requests, or feedback forms.

1.2 Information Collected Automatically

Technical Data – IP address, browser type, operating system, device identifiers, screen resolution.

Usage Data – Pages visited, links clicked, time spent on the Platform, test activity, and learning progress.

Cookies & Similar Technologies – Used to enhance your experience, remember preferences, and analyze usage patterns (you can manage these via your browser settings).

1.3 Information from Third Parties

Data from service providers, partners, or publicly available sources.

Social media profile information (if you choose to link your account).

---

2. How We Use Your Information

We process your personal information for the following purposes:

To operate, maintain, and improve the Platform.

To process payments and issue invoices or receipts.

To personalize content and recommendations.

To communicate with you about your account, services, and updates.

To send marketing or promotional materials (only with your consent, where required by law).

To ensure security, detect fraud, and prevent misuse.

To comply with applicable legal and regulatory requirements.

---

3. How We Share Your Information

We do not sell or rent your personal data. We may share it only as follows:

With Service Providers – Including hosting providers, payment processors, analytics providers, and customer support tools.

For Legal Compliance – When required by law, regulation, or court order.

In Business Transactions – In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

---

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

---

5. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or update your personal data.

Request deletion of your data.

Object to or restrict processing.

Withdraw consent (where applicable).

Request a copy of your data in a portable format.

Requests can be submitted via the contact details provided below.

---

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data. While we take all reasonable steps to protect your information, no system can be guaranteed to be completely secure.

---

7. International Data Transfers

If your data is transferred outside your country, we ensure that appropriate safeguards (such as contractual clauses or equivalent protections) are in place to protect it.

---

8. Children’s Privacy

Our Platform is not directed toward individuals under the age of 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect data from such individuals.

---

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.” Significant changes may be communicated directly to you.

---

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

PrepQuest Test Series Pvt Ltd
Email: admin@prepquest.in